Frequently Asked Questions
What are your opening hours?
Our bricks and mortar shop is open for business, our opening hours can be found by clicking here. Our online shop is open for orders 24/7!
Are you offering Click and Collect?
Yes, this is now allowed again, just place your order and choose Pick Up at the checkout, then you can collect anytime during our opening hours. Please see our Delivery page for more details.
Can you write a card for me and send it direct to the recipient?
Yes! We are happy to do this, just choose your card and add it to your shopping cart, then add your words in the Gift Message box in the shopping cart (before you start the checkout process) and we will write this into the card and send it off for you.
Why doesn’t my gift message show up on my order confirmation email?
Honestly I don’t know! I’ve tried to change this but so far I’ve had no luck - it does show on the system at my end so please don’t worry, but if you are concerned and want to check, please just get in touch with your order number and I will be happy to confirm the details with you.
Do you offer a gift wrap service?
Yes! We will wrap your purchases in tissue paper as standard for all online orders. If you would like it wrapped in fancier wrapping paper, simply choose a sheet from the wrapping paper section and then leave us a message in the Gift Message box in the shopping cart asking us to wrap it for you.
Can I add a gift message to a gift without purchasing a greeting card?
Absolutely - if you buy a gift and have it sent direct to the recipient, and you haven't bought a card to go with it, we will write the message on one of our compliments slips and include it in the parcel.
I want to buy something that is currently marked Sold Out, can you notify me when this becomes available?
Our website doesn't have the function to do this automatically but if you drop me an email on email@example.com I will be happy to make a note and contact you if the item becomes available again.
What are your delivery charges?
You can find details of these here.
How quickly will I receive my order?
You can find details of dispatch times here.
Some of your ring sizes are in numbers, how do I translate them to letter sizes?
Extra small: 52-53 (M-M 1/2)
Small: 54-55 (N-O)
Medium: 56-57 (P-Q)
Large: 58-59 (Q 1/2 - R)
Extra large: 60-61 (S-T)